rf99 Privacy Policy

rf99 is a trusted online gaming platform serving users in Bangladesh. We place the highest priority on the privacy of our members. This Privacy Policy ("Policy") describes in detail how your personal information is collected, stored, used, and kept secure when you use the rf99 website and related services.

By registering on this platform or using any of its services, you will be considered to have acknowledged and agreed to the terms of this Policy. If you have any questions about any part of this Policy, please contact our support team.

rf99 may collect various types of information for the purpose of providing its services. This information comes primarily from two sources — what you provide directly and what is collected automatically while you use our services.

2.1 Information You Provide

• Full name and date of birth
• Email address and mobile number
• Residential address (for billing purposes)
• National ID card or passport details (for identity verification)
• Financial transaction details — information related to bKash, Nagad, Rocket, Upay or bank transfers
• Information provided when contacting our support team

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, version, and operating system
• Page visit times, which pages were viewed, and session duration
• Data collected through cookies and similar tracking technologies
• Referral source (where you came from before arriving at our site)

We use the information collected for the following specific and legitimate purposes. Information is not used for any unauthorized purpose outside our operations.

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Providing rf99 gaming services, bonuses, and promotions
• Providing customer service and technical support
• Preventing fraud and ensuring platform security
• Implementing responsible gaming policies
• Meeting legal obligations
• Conducting analysis to improve platform quality and develop new services
• Sending relevant promotional communications subject to your consent

rf99 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in certain circumstances.

4.1 Service Provider Partners

Only the necessary information may be shared with technology partners required to operate our services, payment processors (such as bKash, Nagad, Rocket, Upay and bank transfer services), and security verification service providers. These partners operate under strict confidentiality agreements.

4.2 Legal Requirements

Information may be disclosed to meet legal obligations under court orders, government directives, or applicable law. In such cases, we provide only the information required within the necessary limits.

4.3 Fraud Prevention

To protect the platform and safeguard the interests of other members, information may be provided to relevant authorities if fraud or unethical activity is suspected.

rf99 applies industry-standard technical and organizational measures to protect your information. The key components of our security framework are as follows.

• SSL Encryption: All data transmitted between the platform and your device is encrypted using SSL/TLS technology.
• Data Storage Protection: Stored information is kept on encrypted servers and is accessible only to authorized personnel.
• Access Control: Staff are given access only to the information necessary to carry out their responsibilities.
• Regular Audits: Regular internal reviews are conducted to ensure the effectiveness of security measures.
• Password Protection: Passwords are not stored in plain readable form — they are secured using hashing methods.

rf99 uses cookies and similar technologies to improve the user experience and to operate its services effectively.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions and ensuring security. Without them, the service cannot work properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, so you do not have to re-enter the same information each time you log in.

6.3 Analytical Cookies

Analytical cookies are used to understand usage patterns that help improve service quality. This information is generally aggregated and anonymized.

You can disable cookies through your browser settings. However, this may limit some functionality of the platform.

As a member of rf99, you have certain important rights over your own personal information. These rights are set out in detail below.

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If there are any inaccuracies or incomplete details in your information, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though information required to meet legal obligations may need to be retained.
• Right to Restrict Processing: In certain circumstances you may ask that processing of your information be restricted.
• Right to Opt Out of Marketing: If you do not wish to receive promotional messages, you may inform us directly at any time.
• Right to Complain: If you object to how we process your information, you may file a complaint with the relevant authority.

To exercise these rights, please contact our support team. We will endeavor to respond to your request within a reasonable time.

rf99 retains your personal information only for as long as necessary. The general policy is:

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records may be retained for a set period after account closure in accordance with legal requirements.
• In cases of fraud investigation or legal disputes, relevant information may be retained until the matter is resolved.
• After marketing consent is withdrawn, information is no longer used for that purpose.

rf99 is a strictly adults-only platform. This service is intended solely for individuals aged 21 or older. We do not knowingly collect any information from minors.

The identity verification process at registration helps enforce this policy. If we inadvertently collect information from a minor and are notified of this, we will delete that information immediately and close the associated account.

This Privacy Policy may be updated due to changes in the scope of services, technology, or legal requirements. For any significant changes, we will:

• Update the "Last Updated" date on this page.
• Endeavor to notify members via the platform or by email.
• For significant changes, members' consent may be sought again.

Continued use of rf99 services after an update will be considered acceptance of the revised policy. We therefore ask that you review this page regularly.

The rf99 support team is always ready to assist with any questions, requests, or complaints regarding this Privacy Policy. The ways to reach us are:

• 24/7 Live Chat: Instant assistance via the chat button on the platform
• Email: [email protected] (in both Bengali and English)

Requests relating to your personal information — such as viewing, correcting, or deleting your data — can be sent through any of the above channels. We will get back to you as soon as possible.