🛡️ Safe Gaming Guidelines • 21+

rf99 Responsible Gaming — Your protection is our priority

rf99 believes gaming should be a source of enjoyment, not a burden. Our protection tools and guidelines help you play in a healthy and controlled way.

What is Responsible Gaming and why does it matter?

Online gaming is a leisure activity — a way to spend time and enjoy excitement on your own terms. In some cases, however, gaming can go beyond control, causing problems in personal, financial, and family life. rf99 wants you to always play with awareness and enjoyment.

Responsible gaming means setting your own budget, respecting time limits, and playing for entertainment — not as a source of income. On the rf99 platform, we provide tools to help you reach that goal.

Remember: Gaming is never a solution to financial problems. If you are under stress or facing financial hardship, take a break from gaming and seek help if needed.

Core principles of responsible gaming

See gaming as entertainment, not a way to earn money
Set a budget and time limit before you start
Do not place larger bets to try to recover lost money
Give priority to spending time with family and friends
Gaming is prohibited for those under 21 years of age
If you feel a problem developing, contact support right away

rf99 Protection Tools

rf99 provides a range of effective tools to keep your gaming experience safe and controlled. You can access these tools at any time from Account Settings.

Deposit Limit

Set a cap on how much you deposit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; to increase it you will need to wait 24 hours.

Loss Limit

Set a maximum amount you can lose within a given period. Once the limit is reached, your session will be closed automatically.

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, you will receive a warning message and the session will end automatically.

Reality Check

At set intervals, a pop-up will remind you how long you have been playing and how much you have won or lost during that time.

Temporary Break (Time-Out)

Take a temporary break from 1 day up to 6 weeks. During this time it will not be possible to place any bets on your account. The break cannot be cancelled before it expires.

Self-Exclusion

If you feel gaming is getting out of control, you can close your account for 6 months or permanently. Making this decision takes courage.

Warning signs of a problem

If any of the signs below appear in yourself, take a break from gaming and seek help. Honestly assessing yourself is the first step of responsible gaming.

A tendency to repeatedly place larger bets to recover lost money
Hiding your gaming habits from family or friends
Gaming to cover financial needs or pay off debts
Feeling restless or anxious when unable to stop gaming
Continuing to game while neglecting work, family, or other responsibilities
Spending more money than your budget allows and feeling regret afterwards
Being unable to get gaming off your mind and feeling a repeated urge to return to the site

Build healthy gaming habits

A few simple habits can keep your gaming experience enjoyable and safe at all times.

🎯 Set a goal

Before each session, decide how much money and how much time you will spend. Stick to those limits, even if you are winning.

🧘 Stay mentally balanced

Avoid gaming when you are feeling depressed, stressed, or lonely. Do not use gaming as a way to cope with problems.

⏰ Take breaks

Take regular breaks during long sessions. Get up, walk around, drink some water, and stay connected with your surroundings.

📊 Keep track

At the end of each month, review how much time and money you have spent on gaming. This awareness will help you stay informed.

21+

For those aged 21 or above only

Age restriction: 21+ only

To register and play at rf99, a user must be 21 years of age or older. Online gaming is not suitable for minors and is contrary to prevailing regulations in Bangladesh.

We verify age at the time of registration. If a user opens an account by providing a false age, their account will be closed immediately and deposited funds may be forfeited.

To parents and guardians: If there are children or teenagers in your household, make sure they cannot access your account. Use a strong password and always remember to log out.

Contact us if you need help

If you feel gaming is causing a problem, do not wait — contact us right away. Our support team will help you make the right decision.

24/7 Live Chat

Reach our live chat support at any time, day or night. We will help you set gaming limits or close your account.

Email Support

Send an email to share details. Our support address is: [email protected] — we respond in both Bengali and English.

Confidential Advice

Whatever you share with us about your gaming habits will be kept completely confidential. We are here to help you find the right path.

Frequently asked questions about responsible gaming

Log in to your rf99 account, then go to the "Responsible Gaming" section in Account Settings. There you will find options to set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing it requires a 24-hour delay.

Yes. When activating self-exclusion, you will have the opportunity to withdraw any balance remaining in your account. The withdrawal process is usually completed within 15 minutes to 2 hours.

Time-Out is a short-term break — from 1 day up to 6 weeks. Once the period ends, your account is automatically reactivated. Self-Exclusion is long-term — your account remains closed for 6 months or permanently, and cannot be cancelled by you. If gaming feels like it is becoming a problem, choose Self-Exclusion.

Start by having an open and empathetic conversation with them. Contact the rf99 support team — we can help family members too. For serious addiction, encourage them to seek advice from a qualified mental health professional.

During registration, a national identity card or other identity document may be verified. In addition, age is indirectly verified through payment methods such as bKash, Nagad, or Rocket at the time of transactions. No one under 21 years of age may hold an account.

Yes, completely. Whether you set a deposit limit, take a self-exclusion, or share a concern — all such information is protected by SSL encryption and is not shared with third parties. Your privacy is very important to us.

Play safe, play with enjoyment

Welcome to the wide gaming world of rf99. Enjoy cricket, slots, live casino, and much more while playing responsibly.

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